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Frequently Asked Questions
Find answers to common questions about our collections and services
What materials are used in FoundRae jewelry?
We use ethically sourced 18k gold, high-quality enamel, and conflict-free gemstones to ensure every piece meets our luxury standards.
Can I customize my order?
Yes, many of our pieces are designed to be modular. You can select specific medallions, chains, and extensions to create a unique story.
How should I care for my jewelry?
We recommend cleaning your pieces with a soft cloth and avoiding contact with harsh chemicals, perfumes, or abrasive surfaces.
Do you offer ring resizing?
We offer resizing services for most of our gold rings. Please contact our concierge team for specific inquiries regarding your piece.
Is my shipment insured?
Yes, all FoundRae shipments are fully insured during transit until they reach your designated delivery address.
Do you ship internationally?
We offer worldwide shipping via DHL Express. Please note that international orders may be subject to local customs duties.